LOCALLY OWNED AND OPERATED TOURISM COMPANY
As a locally Western Australian owned and operated tourism company, our passion for this magnificent region permeates every aspect of our service. Our dedicated team of travel enthusiasts are deeply committed to supporting the Western Australian tourism industry. With a profound love for our home state, we take pride in unveiling the hidden gems and iconic wonders that make Western Australia a destination like no other.
James Mulholland
Managing Director
James had several small businesses prior to acquiring Rottnest Fast Ferries with Luke Crispin in 2012 and since, has grown into the Pinnacle Travel Group of companies. James is a qualified Skipper, Engineer as well as Coach Driver, he has held various board positions externally with Destination Perth, Rottnest Island Chamber of Commerce, Hillarys Traders Association and the ADAMS Group prior to its absorption into Pinnacle Travel Group. James is regularly called upon for opinion in matters of Tourism and Transport as well as being a judge in the WA Tourism Awards. James lives locally with is wife and two young daughters.
Luke Crispin
Founding Director
Luke Crispin is an experienced business leader, bringing over 25 years’ of marine, tourism and business experience to the company. Luke started his career working as a deck hand on the Rottnest ferries, and worked around Australian and internationally as both vessel Master and Engineer before returning to his home town of Perth, Western Australia. The opportunity to purchase Rottnest Fast Ferries arose in 2012, and in the succeeding years Luke’s experience has helped to guide and shape the business’s growth and acquisitions into Pinnacle Travel Group as it is known today.
Graeme Skeggs
Director of Sales and Commercial partnerships
Graeme Skeggs – or Mr Tourism as colloquially known - is a stalwart of the tourism industry with over 20 years’ experience in Western Australia; and 30 years’ worldwide. He cut his teeth in the resorts and snowfields in Europe and Canada before moving to Perth in 2000. Since then he has created a reputation within the tourism industry for elevating tourism brands to the top of their field and positioning them as undisputed number ones – from Captain Cook Cruises in the 2000s through to ADAMS in 2010s and now the entire Pinnacle Travel Group in 2023. Married into a Malaysian family, and speaking French and Italian, he is respected for his integrity and cultural sensitivities, and is the “go to man” for tourism professionals around the world.
Kenny Terasawa
Director of ICT and Marketing
Kenny has over 20 years’ experience in the travel industry, particularly in passenger transport services. Having moved to Perth, Western Australia in 2002 after completing an economics degree in his home country of Japan. He started his career as a sales manager in the Asian market, followed by BDM in the B2B market, before gaining extensive experience in the ICT sector, particularly in system management and development. His main areas of expertise are application development, system integration and security management, but he also has project management experience in Infrastructure Platform Overhaul and PCI-DSS Compliance.
Sean Knight
Finance Manager
Sammy Morgan
Reservations Manager - Rottnest Fast Ferries
Sammy Morgan runs a tight ship managing the day to day reservations at Hillarys Fast Ferries. Despite hailing from New Zealand, Sammy is uber passionate about tourism in Western Australia especially Rottnest Island and has even named her pet dog QUOKKA after the beloved island residents. Sammy’s experience in managing reservations teams in other tourism business has helped to increase both efficiencies and staff morale, enabling Rottnest Fast Ferries to provide industry leading customer service.
Conor Carr
HSEQ & HR Manager
Conor Carr is a passionate HSEQ & HR Manager, dedicated to ensuring Pinnacle Travel Group’s Safety & Compliance through the implementation of our Integrated Management System to maintain our ISO Certifications and the recruitment of incredible people. Originally from Ireland, Conor has over 15 years of Senior Hospitality Management experience and a proven track record of recruiting, leading and motivating teams to positively impact company culture & success. Since then, Conor has completed his Diploma in Work Health & Safety and continues to improve Pinnacle Travel Group’s Safety initiatives.
Jared Brazier
Marketing Manager
Jared Brazier is a dedicated marketing manager residing in Perth, Western Australia, graduating with a Bachelor of Arts in Graphic Design & Creative Advertising from Curtin University in 2018. Jared's commitment and diligence were acknowledged with accolades such as a place on the Vice-Chancellor's list, an honour reserved for the top 1% of students and a Head of School's Commendation. Jared brings over 7 years of professional experience in digital marketing, social media management and graphic design to the Pinnacle Travel Group marketing team.
Sharon Green
Reservations Manager - Pinnacle Coachlines
Sharon Green hailing from Western Australia has worked in Regional WA, Queensland and the UK amassing more than 30 years’ experience in the Hospitality, Tourism and Transport industry. Sharon has been with the company for more than 10 years as it has evolved from ADAMS to Pinnacle Coachlines. During this time Sharon has overseen large scale movements for the ICC Men and Women’s Championships and visiting EPL Teams. Sharon is passionate about the customer experience from first point of contact through to delivery and is proud of the expertise and service her team provides.